If you do not like the product you purchased from us, you could send it back for store credit within 7 days from your original date of your invoice. Your return must be authorized by one of our sales representative and you can use your store credit for future purchases only. If you would not like to get store credit, we can take back the products for 20% restocking fee.

Most of our refurbished laptops come with remaining manufacturer warranty. Your salesperson will let you know if the product you intend to buy is under manufacturer or Laptop-computer-usa.com's warranty.

If you encounter a problem with an item that carries a manufacturer warranty, you must call the manufacturer for all warranty claims.

Laptop-computer-usa.com offers a standard 6 Months warranty on all of our laptops, unless otherwise specified. Warranty is from the original date of purchase. Warranty includes exchanges and credits within the specified warranty period as stated on your invoice.

If you are loading your own operating system you are responsible for loading the proper software that is needed to operate any peripherals attached to the laptop; unless otherwise specified at the time of purchase. The proper software includes the operating system and any other software/drivers needed to operate the computer and its peripherals.

If you purchased the computer with no operating system installed Laptop-computer-usa.com will support hardware problems only (this does not include the battery).

Laptop-computer-usa.com will repair or replace products returned to our facility. To request warranty service, you must call Laptop-computer-usa.com within the warranty period. If warranty service is required, Laptop-computer-usa.com will issue a Return Material Authorization (RMA) Number.

First we try to solve your problems over the phone, but seldom we cannot verify that a product is working without seeing it. When you call our RMA department and one of our representatives issues you an RMA number, the representative must be assured that you are attempting to try the solutions given, before the laptop returned. We understand that you wouldn't intentionally send an item back under warranty that was good, but sometimes we are getting back laptops what we test fully functional. Please, communicate with us, by describing the complain in details!

Once your item is received, it will be evaluated and tested for the specific problem you described. It is at Laptop-computer-usa.com's option whether we repair or replace the item. Laptop-computer-usa.com stands behind it's products 100% and will make every effort to provide complete customer satisfaction. Malfunctioning merchandise will be repaired or replaced but no refund will be issued if the defect can be solved.

Prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Laptop-computer-usa.com will ship the repaired or replacement products to you freight prepaid. Please mark the RMA # clearly on the outside of the box!